Returns & Exchanges

MECOOL TV BOX OFFICIAL ONLINE STORE offers a 30-day return policy for most items, ensuring you are fully satisfied with your home entertainment streaming experience. If your device is defective or does not meet your expectations, we provide a streamlined process for replacements or full refunds.

1

Contact Support

Email our customer service team with your order number and a detailed description of the issue to initiate a Return Merchandise Authorization (RMA) request.

2

Prepare the Package

Securely pack the MECOOL TV Box in its original packaging, including all accessories such as the remote control, power adapter, and HDMI cable.

3

Ship the Item

Affix the provided shipping label or send the package via a trackable courier service to our designated return warehouse address.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or dispatch a replacement unit within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing