Frequently Asked Questions

Everything you need to know about your MECOOL experience.

Do MECOOL TV boxes support official Netflix and Prime Video?

Yes, many of our models, such as the MECOOL KM2 Plus and KM7 Plus, are Google-certified and support Netflix 4K, Disney+, and Prime Video in high definition.

How long does shipping take for international orders?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery usually takes 7-15 business days depending on your location and chosen shipping method.

What is your return policy for defective items?

We provide a 30-day return policy for any manufacturing defects. If your device is not working correctly, please contact our support team to initiate a replacement or refund.

Do the TV boxes come with a warranty?

Every MECOOL TV box purchased from our official store comes with a 12-month limited hardware warranty covering technical issues and factory defects.

Can I update the firmware on my MECOOL device?

Yes, our devices support OTA (Over-The-Air) updates. You can check for the latest firmware versions in the settings menu to ensure your device has the latest features and security patches.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure digital payment gateways to ensure a safe checkout process.